LuckyMate Cookie Policy

At Lucky Mate, we are committed to protecting your privacy and being transparent about how we use cookies and similar tracking technologies on our website. This Cookie Policy explains what cookies are, how we use them at LuckyMate, and what choices you have regarding their use. By continuing to browse luckymate.co.com, you consent to our use of cookies as described in this policy. We encourage you to read this document carefully alongside our Privacy Policy to fully understand how we handle your data.

What Are Cookies?

Cookies are small text files that are placed on your device — computer, smartphone, or tablet — when you visit a website. At Lucky Mate Casino, we use cookies to help our platform function properly and to improve your overall experience. These files allow us to recognise your device on subsequent visits, remember your preferences, and analyse how players interact with our services. Cookies do not contain personally identifiable information on their own, but they may be linked to other data we collect about you.

Types of Cookies We Use

Our LuckyMate platform uses several categories of cookies, each serving a distinct purpose. Below is a breakdown of the cookie types we deploy and why we use them:

Strictly Necessary Cookies

These cookies are essential for the basic operation of our website. Without them, certain services — such as logging into your account, processing deposits, or accessing secure areas — would not function correctly. We use strictly necessary cookies to:

• Maintain your session when you use the Lucky Mate Casino login
• Remember items in your account and payment preferences
• Ensure security features, including fraud detection, work properly
• Enable access to your account after LuckyMate login at any time

Because these cookies are essential to the operation of our services, you cannot opt out of them without affecting your ability to use our platform.

Performance and Analytics Cookies

We use performance cookies to understand how visitors interact with our Lucky Mate Casino Australia platform. These cookies collect aggregated, anonymous data that helps us improve site navigation, loading times, and overall usability. Specifically, we use analytics cookies to:

• Track which pages and games are most frequently visited
• Measure session durations and identify technical issues
• Analyse how players navigate between game categories and promotions
• Generate reports on overall site traffic and usage patterns

Functional Cookies

At LuckyMate Casino, we use functional cookies to remember choices you make and to provide enhanced, personalised features. These cookies allow us to offer a more tailored experience when you return to our site. Functional cookies help us:

• Remember your language and regional preferences (EN/AU or EN/NZ)
• Store your preferred currency settings, including AUD and crypto options
• Recall your responsible gaming preferences, such as deposit or time limits
• Recognise returning players at Lucky Mate Casino login Australia

Targeting and Advertising Cookies

We and our trusted third-party partners may use targeting cookies to deliver relevant promotional content to you. At Lucky Mate, we want to ensure that any offers or bonuses we present — such as our Welcome Package, free spins promotions, or loyalty programme updates — are relevant to your interests and behaviour on our platform. These cookies may:

• Track your visits to our site and other websites to build interest profiles
• Deliver personalised promotions, including lucky mate promo code offers
• Limit how often you see the same advertisement
• Measure the effectiveness of our marketing campaigns across platforms

Third-Party Cookies

Our LuckyMate Casino platform works with third-party service providers who may also place cookies on your device when you visit our site. These providers include analytics tools, payment processors, and game software partners such as Pragmatic Play, Play'n GO, NetEnt, and others whose products are accessible through our LuckyMate Casino app and mobile browser. We do not control third-party cookies directly, but we require all our partners to comply with applicable data protection standards. Third-party cookies may be used to:

• Process deposits and withdrawals via PayID, Visa/Mastercard, e-wallets, and crypto
• Deliver live dealer and pokie game content within our platform
• Track affiliate referrals and marketing attribution
• Support responsible gaming tools and player verification processes

Cookies and Mobile Access

Our Lucky Mate Casino app and mobile-optimised website for iOS and Android devices also use cookies and similar technologies such as local storage and device identifiers. When you access LuckyMate Casino AU through a mobile browser or the app, the same cookie categories described in this policy apply. We recommend reviewing your mobile browser settings to manage cookie preferences on your device, as this may affect certain features of our mobile platform.

How Long Do Cookies Last?

Cookies vary in their duration depending on their purpose. At Lucky Mate, we use both session cookies and persistent cookies:

• Session cookies are temporary and are deleted once you close your browser or log out of your account at LuckyMate Casino login Australia.
• Persistent cookies remain on your device for a set period or until you delete them manually. These are used for functionality and analytics purposes.

Managing Your Cookie Preferences

We respect your right to control how cookies are used when you visit Lucky Mate Casino. You can manage your cookie preferences through the following options:

• Browser settings: Most browsers allow you to refuse, delete, or selectively accept cookies through their privacy or security settings. Please note that disabling certain cookies may affect the functionality of our website.
• Opt-out tools: For analytics cookies, you may opt out through industry tools such as the Google Analytics Opt-out Browser Add-on.
• Cookie consent banner: When you first visit our LuckyMate platform, you will be presented with a consent notice where you can choose which non-essential cookies to accept.

Please note that disabling strictly necessary cookies will impair your ability to use core features of our platform, including the lucky mate casino login and payment processing services.

Cookies and Responsible Gaming

At Lucky Mate, we use certain functional cookies to support our responsible gaming tools. These cookies help us remember limits you have set for yourself — including deposit limits, loss limits, and time-out periods — so that your protections remain active across sessions. Our LuckyMate platform is committed to providing a safe and responsible gaming environment, and these cookies form part of that commitment. If you choose to remove these cookies, your self-imposed limits may not be retained in subsequent sessions.

Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in the technologies we use, applicable laws, or our business practices. When we make material changes, we will notify you through a prominent notice on our Lucky Mate Casino website or via email to the address registered on your account. We encourage you to revisit this page periodically to stay informed. The current version of this policy is always available at luckymate.co.com.

Contact Us

If you have any questions about how our LuckyMate Casino platform uses cookies, or if you wish to exercise any rights in relation to cookie-related data, please contact our support team. We are here to help and will respond to all enquiries within three hours.

• Email: support@luckymate.com
• Live Chat: Available directly on the Lucky Mate website (24/7 for Silver tier and above)

We at LuckyMate, operated by Anakatech Interactive Limited and licensed under a Curaçao international gambling authority, are fully committed to transparency, player safety, and compliance with applicable data protection standards. Your trust is the foundation of everything we do at Lucky Mate Casino.